CPM
Community Property Management
CPM is a building management platform designed to improve communication and support community building.
The Problem
Scattered Communication
Communication is managed in a WhatsApp group, making important messages easy to miss or misinterpret.
Unclear Payment Tracking
Payments are difficult to track, leaving both residents and building managers without a clear financial overview.
Missed Updates & Decisions
Maintenance updates and building decisions are often missed, delayed, or misunderstood and disconnected.
The Result
Frustration and disengagement over time, lack of transparency is leading to long-term administrative chaos.
The Solution
CPM is a centralized building management platform tailored to what matters to each resident.
Full transparency
Clear visibility into all building events and activities.
Personalization over time
A role-based experience that adapts over time.
Community communication
Meaningful communication beyond maintenance and payments.
Long-term usability
Designed for everyday use, not one-time tasks.
The Research
User Interviews
5 - tenants
3 - owners
4 - Building managers
Core Pain Points
“Everything gets lost in WhatsApp - updates, maintenance and more. I never know what’s actually relevant to me.”
"Forum to utilize tenants’ skills, sharing parking spaces, carpooling, selling second - hand belongings."
“I don’t really know what’s happening behind the scenes. Payments, decisions, repairs - nothing feels clear.”
Benchmark
The selected tools were chosen based on building management systems, Existing tools already solve parts of the problem.
To create a real advantage, I returned to the research questions and realized that residents and buildings differ in roles, permissions, and values.
Persona
“Everything feels overloaded - messages, bills, and updates.”
Nati Rubin, 28
Status: Single
Location: Givatayim
Residence: 4-floor residential building with shared parking
Occupation: Math teacher
Pain Points:
-
Overloaded and irrelevant WhatsApp messages.
-
Limited availability during working hours.
-
Slow communication with building management.
-
No single centralized system
Needs & Motivations:
-
Fast and easy access to building information.
-
Filtered, relevant updates only.
-
Reduced time spent on administrative tasks.
Design requirement
The system should reflect different resident roles and permissions, enabling interaction that fits each resident’s level of involvement.
Outcome
Capture Inspiration
All personalization is accessed from one place, keeping the experience focused and easy to manage.
Edit Home Screen
The resident selects what matters most, and the home screen immediately adapts to his daily building needs.
Edit Navigation Bar
Frequent actions are promoted to the navigation bar, enabling faster access without repeated setup.
Style Guide
Typography
Color Palette
Primary
#6F3C88
#E1D5E7
Secondary
#166C88
#EAF7FB
Natural
#454545
#6B6B6B
#9E9E9E
#B8B8B8
#D1D1D1
#E9E9E9
State
Warning
#E22239
Success
#128C45
Looking beyond direct interview insights, the research led to editable, role-based screens tailored to each building and user - keeping the system relevant and usable over time.
Future Features
Role-Based Permission Management
A structured permission flow that clearly defines and manages access between building managers, owners, and tenants.
Shared Parking Management
A shared parking system that allows residents to easily view availability, reserve spots, and reduce daily parking conflicts.
Resident Sharing & Lending
A simple way for residents to borrow or lend items and money, with clear tracking, return reminders, and transparent terms between residents.